Overview: At D.Rymer, we are committed to ensuring your satisfaction with our digital products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and returns policy to address your concerns.
Refund Eligibility:
- Digital Products: Due to the nature of digital products, refunds will only be granted under specific circumstances, such as technical issues with the product or if the product does not match the description provided at the time of purchase.
- Timeframe: Refund requests must be made within 14 days of the original purchase date.
How to Request a Refund:
- Contact Us: To initiate a refund, please contact our customer support team with your order number and details of your request.
- Evaluation: Our team will review your request and determine if it meets the eligibility criteria for a refund.
- Processing: If approved, your refund will be processed within 7 business days, and the amount will be credited back to your original method of payment.
Non-Refundable Situations:
- Refunds will not be issued for change of mind after the product has been accessed or downloaded.
- Refunds are not available for products purchased on sale unless the product is defective or does not match the description.
Product Issues and Support: If you encounter any technical issues or have questions about how to use our products, we encourage you to reach out to our support team. We are here to help and will do our best to resolve any problems promptly.
This policy ensures that customers feel secure in their purchase while also protecting the integrity of D.Rymer’s digital products.